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Team Leader (#1,02,26,66,544) 

Job offer #1,02,26,66,544 in Delhi (Delhi), India

SkillSet: operations, customer, training, java, driving. Title Team Leader Role The Team Leader will be completely responsible for the profitability of the particular Centre. He/She will be responsible for generating enquiries, converting them into premium memberships, achieving set revenue targets and ensuring quality of service delivery to customers. Responsibilities 1. Creating marketing strategies and business plans along with the Territory / Regional Manager 2. Doing market mapping for the centre 3. Leading the centre team in organizing and executing the business plans 4. Generating enquiries by driving acquisition through lineage advertisements and BTL activities5 . Converting enquiries to premium memberships through the Sales Advisors 6. Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories 7. Complying with all the centre operations processes 8. Maintaining the upkeep hygiene of the centre 9. Ensuring overall smooth operation of the centre 10. Inculcating good practices, driving motivation, recruiting and retaining team members 11. Coordinating with the Head Office / HR dept for arranging periodical training for team members 12. Understanding and analyzing the Centre work flow and providing input to improve it 13. Recording customer feedback appropriately and providing feedback to the Service Advisors and the product development team 14. Complying for all the processes laid out by various departments (Accounts, Admin, IS, HR etc) and timely submission of all the statutory reports for centre operations 15. Recommending processes, templates and standards (including escalation procedures) for improving customer service 16. Suggesting new ways as well as methods and channels to improve Centre business and provide better customer service 17. Analyzing the various touch points with a customer and increasing interaction for generating additional revenue

The Company

Company Name
MAA Consultants Advertising and recruitment firm

Job Details

Job Location
Post Code
North Delhi

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