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sn-genesys contact center in bangalore (#1,22,77,98,260) 

Job offer #1,22,77,98,260 in Bangalore (Karnataka), India

sn-genesys contact center in bangalore[Description] ?Develop, test, deploy and maintain global contact center technology solutions Ensure platform availability and security objectives are met through continuous monitoring, patching and proactive remediation Collaborate with vendor(s) for technical support; serving as liaison between Visas business and the vendor Utilize expertise in multiple domains and technologies (breadth and depth) to generate innovative, disruptive ideas that can be demonstrated via Proof of Concept initiatives or Hack-a-Thon competitions Contribute to comprehensive technical and financial assessment(s) for requested initiatives, such assecurity compliance, end of life upgrades or new feature enhancementsBenefits? Work life balanceskills?Genesys contact center,IVR,WFMqualification? Hands on experience with Genesys call center technology across multiple functional areas (Voice,Email, Chat, Reporting, Workforce Management, IVR, Workflow Distribution, and/or Interaction Recording). Specific experience with Genesys Outbound is a plus. Understanding of Nuance Framework and IVR development experience will be considered a plus. Positive influencing skills both verbally and through the preparation of written materials in order to build relationships and effectively communicate business needs to internal technology groups. Have strong knowledge in SDLC, project management, execution and delivery understanding with attention to detail around SLA metrics, DevOps model, accountability and operational excellence.[Country] India[Company] American multinational financial services corporation [Salary] US$10,000 - US$20,000[Working Hours] Full-Time[Contract] Permanent[Categories] Technical Support, Compliance / AML, Logistics / Shipping / Transportation[Industries] null, null

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